Refund policy

Mobzy Return & Refund Policy

At Mobzy, customer satisfaction is our priority. Please review our return and refund terms below:

RETURN WINDOW
- Returns are accepted within 3 days of delivery for defective, damaged, or incorrect items.
- Items must be unused, in original packaging, with all tags and accessories intact.

HOW TO REQUEST A RETURN
- Contact us at email@mobzy.pk or WhatsApp within 3 days of delivery with your order number and photos/video of the issue.
- Our team will review and confirm the return pickup through Trax Logistics.

REFUNDS
- For Cash on Delivery orders, approved returns will be processed as store credit or exchanged for the correct/replacement item.
- For prepaid/card orders, refunds will be issued to the original payment method within 7-10 business days after the returned item is received and inspected.

NON-RETURNABLE ITEMS
- Items damaged due to misuse, normal wear and tear, or returned after the 3-day window are not eligible.
- Screen protectors and hygiene-sensitive items cannot be returned once opened, unless defective.

EXCHANGES
- Wrong size, model mismatch, or defective items are eligible for free exchange, subject to stock availability.

For any questions, reach out to us via WhatsApp or email us at your-email@mobzy.pk